Company Policies

We ask families to give at least 24 hours notice to cancel or reschedule a session. Life happens, so a session missed with less than 24 hours notice (a late cancellation or no-show) may be rescheduled when possible for a rescheduling fee. To keep steady progress for every child, two no-shows may result in the discontinuation of services. If something comes up, just reach out, we will always do our best to work with you.

Your family’s privacy matters to us. Genesix Therapy follows HIPAA guidelines to keep your child’s personal and health information private and secure. We do not share information with anyone outside your child’s care team without your written consent, except where required by law. You are always welcome to ask how your information is stored and protected.

Teletherapy lets your child get quality speech and language support from the comfort of home. For the best experience, you will need a reliable internet connection, a device with a camera and microphone, and a quiet, distraction-free space. We use a secure, private platform, and a parent or caregiver should stay nearby, especially for younger children. Not sure if teletherapy is right for your child? We are happy to help you decide.